Alliance d.o.o. is a leading brand in the automotive industry in Montenegro and we are currently looking for motivated, young individuals, who see themselves in a dynamic work environment and strive to secure decent living conditions through their work, ideas, and dedication.
The idea of this ad is to invite all professionals from the hotel industry, working in receptionist positions, who want to change their professional path and career, to try their hand in the automotive industry, in a work environment that is not strictly seasonal, but stable, with immeasurable potential, and to step towards new professional victories.
SERVICE ADVISOR
📍Location:
Podgorica (Donja Gorica)
Number of employees: 1
Kotor (Radanovići)
Number of employees: 1
Working hours: from 08:00 to 16:00 Monday-Friday + two working Saturdays per month from 08:00 to 14:00
What can the candidate expect from us?
- Initial mentoring - training from the first day of work
- Attractive and well-organized work conditions and environment
- Continuous education throughout the entire employment
- Supportive work environment that works as a team and delivers results
- Clear and precise software tracking of work tasks and parameters
- Clearly defined sales goals for each quarter of the year
- Opportunity for sustainable career development, through investment in knowledge, skills, and competencies
- Ongoing contact with the latest technologies in the industry we operate in
- Life opportunity to plan long-term personal and family obligations through dedicated and professional work
What does the candidate need to have?
- Good manners, basic culture, and general knowledge, which will be tested during the interview
- Minimum of two years of experience working at the reception in one of the renowned hotels
- Reside in Podgorica, or in the neighborhoods of Grblje, Tivat field, Kotor
- Professionalism, dedication, and consistency in work
- Desire for progress, improvement, and reaching full potential, both personally and professionally
- High level of communication both towards clients and team colleagues
- Ability to work with CRM software and manage sales channels, customer data, and all other sales-related information
- Strong negotiation skills and successful sales closing abilities
- Proactive approach to work and life. Our seller is also an advisor to the customer, someone who understands customer needs, the psychology of sales, and the concept that people don't like to be sold to, but they like to buy! In such a setting, our seller is a good advisor on how the customer can make the best choice for their money
- Driver's license category B
- Knowledge of the English language
Description of job tasks:
- Vehicle reception - Responsibility for receiving clients' vehicles in service, inspecting the condition of the vehicles, and recording necessary repairs or services
- Communication with clients - Maintaining professional and courteous communication with clients, providing information on service offerings, cost estimates, time frames, and explaining all necessary work
- Planning and coordination - Planning and organizing service appointments, coordinating repairs with service capacities, and monitoring repair statuses
- Data entry - Keeping records of vehicles, work done, costs, and spare parts using a computer system (service record software)
- Procurement of spare parts - Collaboration with suppliers to order necessary parts and equipment for vehicles in service
- Service quality control - Checking completed work and communicating with the service team to ensure the quality of services provided before delivering vehicles to clients
- Issuing invoices and collecting payments - Preparing and issuing invoices, as well as collecting service fees from clients
- Complaints and feedback - Managing customer complaints and feedback to improve the level of service provided
- Respecting safety and environmental standards - Ensuring compliance with all safety and environmental regulations in working with vehicles and equipment
Write us, in 5 to 7 sentences, why you identified with this ad and why you believe you are the ideal candidate for this job?
We emphasize that discretion in this process is guaranteed, and your applications for this ad will remain confidential.
We wish all candidates good luck in the competition, with the suggestion to thoroughly read the ad and apply only if you meet the specified requirements and see yourself in this ad!
Send applications, along with accompanying materials, to the email: posao@renault.me, or physically to the address ALLIANCE d.o.o. Cetinjski put bb, Podgorica.
GOOD LUCK!
